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Terms & Conditions

A legal disclaimer

At Rivoff, we understand the importance of having clear and transparent Terms and Conditions. Please note that the information on this page is intended for general guidance only. While we outline the typical structure of Terms and Conditions, it is crucial to seek professional legal advice to ensure your specific business needs, customer rights, and obligations are fully addressed under applicable laws.

Establishing Legal Boundaries

Terms and Conditions (T&C) form the legal framework that governs how visitors and customers interact with Rivoff.com. These terms define the responsibilities and expectations between you (the user) and us (the website and business owner). Since our products are consumable probiotic household cleaners, it is essential to tailor our T&C to reflect:

  • The nature of our products,

  • Our order, payment, and delivery processes, and

  • The rights and limitations applied to both parties.

Key Elements of T&C

1. User Eligibility

Our website is intended for individuals 18 years or older. If you are under 18, parental or guardian consent is required.

2. Orders and Payments

  • Orders must be placed with accurate and complete details.

  • Prices are listed in INR (₹) and are subject to change without prior notice.

  • Payments can be made through the available secure payment gateways.

3. Shipping and Delivery

  • Orders are processed within 24 hours (excluding Sundays and holidays).

  • Standard delivery takes 2–5 business days, depending on your location.

  • Refer to our Shipping Policy for complete details.

4. Returns and Refunds

  • Returns are accepted only if the product is damaged, defective, or incorrect, and the request is raised within 7 days of delivery.

  • Products that are opened, used, or tampered with are not eligible for return.

  • Refunds, once approved, are processed within 5–7 business days.

  • Refer to our Return & Refund Policy for complete details.

5. Intellectual Property

All content on Rivoff.com, including logos, images, designs, and text, is the exclusive property of Rivoff. You may not reproduce, distribute, or use any material without prior written permission.

6. Account Suspension or Termination

We reserve the right to suspend or terminate user accounts that violate our Terms, engage in fraudulent activity, or misuse the website.

7. Limitation of Liability

While we take utmost care in delivering safe and effective products, Rivoff is not liable for indirect, incidental, or consequential damages arising from use of our products or website. Product results may vary from user to user.

8. Modifications to Terms

We may update or amend these Terms at any time. Changes will be effective once posted on this page, and continued use of the site indicates acceptance.

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